Support Services

RACS provides IT support services on almost all the technologies and 100% on the supplied products.  consultants/engineers do a check of the solutions offered from time to time and offer suggestions on new enhancements.

Have you been in any situation where your service/solution provider denies troubleshooting due to the unavailability of the resources or lack of knowledge?

Think of RACS as a troubleshooting provider.

It’s 5 PM and you have a failed server/storage hardware?
No worries, RACS can send a technician/engineer to troubleshoot/repair(replace if possible).

We provide client-centric, IT Support Services across multiple vendors. This gives you higher availability, reduced operational complexity, and improves the return on your IT assets – freeing your IT staff to focus on innovation and transformation.

In alignment with your IT budget and technology requirements, The company offers flexible IT support contracts. These provide full technical assistance and predictable ongoing expenses. Whether you want to completely outsource your technical support needs.  If you want to simply supplement existing in-house technical IT staff, we are here to help.

Our team is experienced in providing remote and on-site support services to resolve issues quickly and minimize their impact on productivity.

Racs engineers carry vast experience from hardware to software to OS to cloud. Let us list a few for you:

Server
Storage
Router
Network/SAN switch
Firewall
Load balancer
Microsoft Windows Server
Exchange Microsoft
Active DirectoryMicrosoft
Sharepoint Microsoft
PHP
Wordpress
Drupal
AWS
Microsoft Azure
Microsoft Hyper-V
ESXi VMware
vSAN VMware
VMware NSX
Nutanix AHV
Nutanix Prism
Layer 2 network
and many more..